Terms and conditions


This website referred as (‘Julia Helena’) is the property and trade mark of Eastwest Group Ltd. The Terms & Conditions of the Julia Helena website include these Terms & Conditions, the Privacy Policy and any other terms and conditions that appear in or are linked to the Julia Helena website ('Terms').

The Terms that appear on the Julia Helena website ('Website') will govern your use of, and access to the Website. Since these Terms form part of the Terms & Conditions you are bound by them and should review them wherever they are relevant to you when using the Website.

The Website is made available to you for your use on the condition that you agree to these Terms. By using the Website, you are deemed to have accepted the Terms.

Privacy Policy

Our privacy policy can be found on our privacy policy page. By using this Website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate.

Intellectual Property

All of the material on and in relation to the Website is and remains the property of Julia Helena at all times, or in some rare cases, a third party. Any other use of the Website material constitutes a breach of Julia Helena’s copyright and other proprietary rights.


By placing an order you are offering to purchase a product on and subject to these Terms. All orders are subject to availability and confirmation of the order price. Julia Helena reserves the right to accept or reject any Order.

Dispatch times may vary according to availability, time to prepare customized items, sourcing materials, postal delays or force majeure. While we will endeavor to deliver on time, Julia Helena will not be held responsible for delays. Please refer to our delivery page for further information.


In order to contract with Julia Helena you must be 18 years of age or over and possess a valid credit or debit card issued by a bank acceptable to Julia Helena. Julia Helena retains the right to refuse any request made by you.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order which does not constitute acceptance of your order. A contract between Julia Helena and you for the purchase of the goods will not be formed until your payment has been approved by Julia Helena and your credit or debit card is debited.


Prices shown on the Website are into EUR and are not inclusive of VAT. Julia Helena reserves the right to adjust pricing of items depending on the season.


Please let our customer service team know, if you have any complaints or comments by emailing us at international@juliahelena.com so that we may address those issues as they arise.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Julia Helena is not responsible for the operation of or content located on or through any such site.

Changes to the Terms

Julia Helena shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this Website. It is your responsibility to be aware of any changes made to these Terms and Conditions by continuing to use and visit the Website you agree to be governed by these Terms as the case may be from time to time.